As of June 3, 2026 Atelier de LUMEN Indonesia is under new management.

If you have issues related with your order from before this date, please contact where you purchased it from.

We process ready orders within one working day.

You will receive your purchase within 3-5 business days after it has been processed by our team. Tracking will be available H+2 via email.

Please ensure the following information is accurate:
Email / Address / Zipcode / Phone number /

The shipping company will contact you if any issues arise during delivery. Be sure to double-check that your phone number is correct.

Should you choose to arrange an independent third-party delivery, please make sure to provide Atelier de LUMEN with order processing time. Atelier de LUMEN reserves the right to arrange and refuse third party delivery time requests. 

Atelier de LUMEN Indonesia only serves the Indonesian market. For orders to countries outside of Indonesia, please refer to atlm.kr

Yes.

We accept Visa, Mastercard, BCA, Danamon, CIMB Niaga, Akulaku PayLater, BNI, BRI, GoPay, Mandiri, Permata.

All returns and exchanges require prior approval.

Please contact our customer service within 48 hours of receiving your package. Please make sure your pieces are returned to us in new and unused condition with original and complete Atelier de LUMEN packaging. Unboxing videos should be unedited, continuous shot and in full view of product. Should the package arrive to you in damaged condition via our shipping partners, please be sure to document this prior to opening for our insurance claims. Should you choose to arrange an independent third party delivery, Atelier de LUMEN is released from any responsibilities for damages incurred towards goods in transit.

Please contact our customer service to arrange a return.

To protect your return package to us, please pack carefully with all original Atelier de LUMEN packaging when shipping back. Atelier de LUMEN Indonesia is also not responsible for any Atelier de LUMEN products purchased outside of Indonesia. If you are unable to provide proof of purchase within Indonesia, Atelier de LUMEN Indonesia has the right to refuse assistance.

As of June 3, 2026 Atelier de LUMEN Indonesia is under new management. If you have issues related with your order from before this date please contact where you purchased from.

We do not offer an exchange service.

We will process the refund approval within 7 days after the package arrives at Atelier de LUMEN Indonesia warehouse and passes the inspection process. The actual refund will be handled by your card issuer and typically takes 3 to 18 days to reflect in your account after the approval from our side is completed.

At Atelier de LUMEN Indonesia, we want you to be completely satisfied with your purchase. We apologize if we have made a mistake in delivering your order and will be responsible for delivery costs. Please contact our customer service for assistance

Atelier de LUMEN Indonesia is not responsible for any Atelier de LUMEN products purchased outside of Indonesia. If you are unable to provide proof of purchase within Indonesia, Atelier de LUMEN Indonesia has the right to refuse assistance.

No.