Please contact our customer service to arrange a return.
To protect your return package to us, please pack carefully with all original Atelier de LUMEN packaging when shipping back. Atelier de LUMEN Indonesia is also not responsible for any Atelier de LUMEN products purchased outside of Indonesia. If you are unable to provide proof of purchase within Indonesia, Atelier de LUMEN Indonesia has the right to refuse assistance.
As of June 3, 2026 Atelier de LUMEN Indonesia is under new management. If you have issues related with your order from before this date please contact where you purchased from.